FREQUENTLY ASKED QUESTIONS (FAQ)

                                                                                                                                                                                        1. What is Shopnero?

Shopnero is an online store offering carefully curated beauty and lifestyle essentials designed for everyday use. We focus on providing quality products with a smooth and secure shopping experience.

2. How do I place an order on Shopnero?

To place an order:

  1. Browse and select the product you want

  2. Add it to your cart

  3. Proceed to checkout

  4. Enter your shipping and payment details

  5. Confirm your order

Once your order is placed, you will receive an order confirmation message or email.

3. Do I need an account to place an order?

No, creating an account is not mandatory. You can place an order as a guest. However, creating an account helps you track orders and manage your details easily.

4. What payment methods do you accept?

We accept multiple secure payment options, including:

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if available)

Payment availability may vary based on location and order value.

5. Is Cash on Delivery (COD) available?

Cash on Delivery may be available for selected locations and products. Availability will be shown at checkout.

6. How long does delivery take?

Delivery timelines vary based on your location and the product ordered. Most orders are delivered within 3–7 business days after dispatch. Delays may occur due to external factors such as courier operations or regional restrictions.

7. How can I track my order?

Once your order is shipped, tracking details will be shared via email or message. You can use the provided tracking link to monitor your delivery status.

8. Do you ship all over India?

Yes, we currently ship to most locations across India. Some remote areas may experience longer delivery times.

9. Can I cancel my order?

Order cancellations may be possible before dispatch. Once an order is shipped, cancellation may not be possible. Please contact us as soon as possible for assistance.

10. What is your return and refund policy?

Return and refund eligibility depends on the product category and condition of the item. Certain products may be non-returnable due to hygiene or safety reasons. Please refer to our Return & Refund Policy for full details.

11. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect product, please contact us within a reasonable time after delivery with photos and order details. We will review the issue and assist accordingly.

12. Are your beauty products safe to use?

All products are intended for general consumer use. We recommend checking ingredients and usage instructions before use. If you have sensitive skin or medical concerns, consult a professional before using any product.

13. Do your products come with a warranty?

Unless explicitly mentioned, products sold on Shopnero do not come with a warranty. Any warranty information will be clearly stated on the product page if applicable.

14. How can I contact customer support?

You can contact us via:

Our team will respond as soon as possible.

15. Will my personal information be safe?

Yes. We take reasonable steps to protect your personal information and process it in accordance with our Privacy Policy.

16. Can prices or products change?

Yes. Prices, offers, and product availability are subject to change without prior notice.

17. Do you offer discounts or promotions?

We may offer discounts or promotions from time to time. Stay updated by subscribing to our emails or checking the website regularly.

18. What should I do if my payment fails?

If a payment fails, please try again using a different payment method. If money is deducted but the order is not confirmed, the amount is usually refunded automatically by your bank within a few business days.

19. Can I update my shipping address after placing an order?

Address changes may be possible before dispatch. Contact us immediately if you need to update your details.

20. Where can I find your Terms and Privacy Policy?

You can access our Terms of Use and Privacy Policy from the footer section of our website.